Why can't I access my results even though I have already paid?

There could be a few reasons for this:

1. Your assessment results haven’t been published yet.

   • After 5 business days of submitting the questionnaire, you can check the estimated publication date for your results on the EcoVadis Ratings platform.
   • You’ll receive an email confirmation once your company’s scorecard is available online.

2. Your payment hasn’t been processed yet.

   • Payments made by bank transfer may take up to 5 business days to be registered in our system.
   • You can check your invoice status (paid/pending) on the EcoVadis platform.

You will receive an email confirmation as soon as your payment is successfully registered.

What to do if the issue persists:

If your invoice still shows as pending two weeks after payment, please contact us for assistance.