If you cannot remember your EcoVadis password, follow the steps below to reset it:
1. Go to https://www.ecovadis-survey.com/app/#/password-reset.
2. Enter your email address and submit.
You will receive an automatic email with a link and instructions to create your new password. Check your spam folder if you do not receive the email within 10 minutes.
Please make sure your password meets the following requirements:
- Minimum of 10 characters;
- At least one lowercase letter (a-z);
- At least one uppercase letter (A-Z);
- At least one number (0-9);
- At least one special character (!@#$%^&*).
If, after following these steps, you are still unable to access the EcoVadis platform, it may be due to one of the following reasons:
- Your questionnaire access is blocked due to multiple missed deadlines;
- Your user account was deactivated automatically because you last logged in more than three years ago;
- The administrator at your company deactivated your user account.
If you need assistance in any of these cases, please contact our support team.