How can I reset my password? Vanessa Ishikawa October 21, 2019 13:22 Updated If you cannot remember your EcoVadis password, follow the steps below to reset it:1. Go to https://www.ecovadis-survey.com/app/#/password-reset. 2. Enter your email address and submit. You will receive an automatic email with a link and instructions to create your new password. Check your spam folder if you do not receive the email within 10 minutes.Please make sure your password meets the following requirements:- Minimum of 10 characters;- At least one lowercase letter (a-z);- At least one uppercase letter (A-Z);- At least one number (0-9);- At least one special character (!@#$%^&*).If, after following these steps, you are still unable to access the EcoVadis platform, it may be due to one of the following reasons:- Your questionnaire access is blocked due to multiple missed deadlines;- Your user account was deactivated automatically because you last logged in more than three years ago;- The administrator at your company deactivated your user account. If you need assistance in any of these cases, please contact our support team. Related articles How do I access my company's questionnaire in the EcoVadis platform? What type of supporting documents can I provide? How can I pay for my EcoVadis subscription? How can I get help with my EcoVadis account? How to read my company’s scorecard? Comments 0 comments Article is closed for comments.