I cannot access my account, how can I request a new password? Formerly EcoVadis Support (RIB) April 28, 2018 11:06 Updated If you are unable to access your account and you have a valid username, there are two possibilities that could affect your entry into the portal: (a.) Your password is no longer recognized (b.) Your company has missed all of our deadlines and the questionnaire has been automatically closed by our system. If you have forgotten your password, please follow these steps to reset your password: Copy/paste this link in your browser (Firefox/Chrome): https://www.ecovadis-survey.com/SupplierPortal/Default.aspx?AcceptsCookies=yes Your username is your email address Click on the "Forgot your Password?" link, and in the following page enter your username and click on "Submit." An automatic email will be sent to you with a link to reset your password. Follow this link and enter your password, and confirm your password in the empty fields and click on "Save" one time only. Exit out of this window as you will not be redirected automatically. When creating your password, please make sure that it meets the following requirements: Use more than 10 alphanumeric characters Include at least 1 uppercase and 1 lowercase character Include at least 1 number and 1 symbol Keep the password confidential. Once you have filled in your password, please exit out of this window as you will not be redirected automatically. You will receive a confirmation email, click on the link in that email to login with your username and new password. If you do not receive the email or would like to immediately proceed to login please use the link below to enter your username and new password to log in to your platform: https://www.ecovadis-survey.com/SupplierPortal/Default.aspx?AcceptsCookies=yes If you have followed these steps and you are still unable to reset your password, your questionnaire access may be blocked because all deadlines have been missed. If this is the case, please do not hesitate to reach out to our support agents. Related articles How do I access the questionnaire platform? How to read a Scorecard? How to use the Corrective Action Plan tool? What is the EcoVadis methodology? How can I update my answers to the questionnaire or add new documents? Comments 0 comments Article is closed for comments.