How can I get help with understanding my scorecard results?

There are two primary methods to understand better your scorecard results: a Scorecard Inquiry and a Scorecard Debrief. 

- A scorecard inquiry is designed to improve your understanding of specific issues and questions regarding your overall assessment. It is provided free of charge.

- A scorecard debrief is a paid service that provides a complete breakdown of every aspect of your EcoVadis assessment. You can request an inquiry or a debrief by contacting us.

• Where can I find more information about the EcoVadis methodology?
• What is a Scorecard Inquiry?
  • What is not a valid inquiry?
  • Preparing to submit a Scorecard Inquiry
  • How do I request a Scorecard inquiry?
• How do I request a Scorecard Debrief?

Where can I find more information about the EcoVadis methodology?

The EcoVadis Ratings Methodology Overview and Principles and EcoVadis Ratings Scoring Principles will provide a thorough overview of the EcoVadis Rating and scoring methodology.

What is a Scorecard Inquiry?

A scorecard inquiry is a request for clarification about the EcoVadis methodology that extends beyond the information available in the Useful Resources.

Scorecard inquiries and debriefs are offered in the following languages: Spanish, Portuguese, French, Chinese, Italian, Japanese, German and English. You may request a scorecard inquiry in one of the selected languages above, and your inquiry will be handled by a dedicated language analyst. Select subscription customers should contact their Account Manager directly with any questions.

What is not a valid scorecard inquiry?

• A revision of your scorecard or request to change the score without specific points for review

• A debate about our methodology – please submit your feedback to our Customer Care team or via the year-end survey, and the feedback will be provided to our Methodology team.
• A list or screenshot of your improvement areas without any specific questions about documents or clear evidence
• For Premium customers with Scoring Details, please explain the documents and provide specific page numbers where the evidence can be found.

Please note that if you are contesting an improvement area, you must provide the uploaded document name and the page where evidence can be found.

Preparing to submit a Scorecard Inquiry

Before requesting a scorecard inquiry, here is a list of essential steps to ensure you submit a valid inquiry. See the below steps to ensure that analysts will be best equipped to handle your inquiry efficiently.

1. Review resources available in Useful Resources, specifically the Document Guide, Methodology Overview, and the CSR Scoring Principles.
2. Cross-reference your questionnaire declaration and the documentation provided (download instructions here).
3. Elaborate up to 20 questions*, and specify related documents (indicating the name as in the Document Library) and, if relevant, the page numbers.

*Please keep in mind that you must submit a set of specific questions. Some examples below:

• On questionnaire declarations – For example, “Why was the declaration under LAB100: Employee Health & Safety rejected from the document ABC? Evidence has been provided on page 15”. 
• Specific questions on applying the methodology – For example, “How do Strength and Improvement Area priority levels work? Or “What kinds of evidence do we need to see for specific topics (Risk assessments, Sustainable Procurement policies, etc.)

How do I request a Scorecard Inquiry?

1. Go to getsupport.ecovadis.com
2. In the “Get Help with:” section, select “Understanding scorecard results.”
3. Fill and submit the form; include your questions in the description field or attach them as a .jpeg, .png, Excel, or PDF document.
4. An EcoVadis Customer Care Specialist will email you and connect you with an EcoVadis Analyst.

If you require further clarification on your improvement areas, please visit the resources at the Useful Resources section of your platform for methodology and scorecard support. 

• Documents tab and Document Guide - Explains why documents were rejected.
• The Methodology Overview - Explains the assessment process and the EcoVadis methodology.
• CSR Scoring Principles - Explains the scoring guidelines that all analysts follow, i.e., how to achieve a 50/100 on the Policies indicator, information that is required to meet the scoring intervals for all seven indicators.
• How-To Guides - Guides on improving your Policies and Reporting for all four themes and some specific measures (e.g., Diversity, Equity & Inclusion, Career Management, Employee Health & Safety, Whistleblower, etc.)

If you need further clarification or have additional questions after receiving the initial response from the analyst, you can submit one extra set of follow-up questions (maximum 10) directly to the analyst.

After that, additional questions should be directed to our Customer Care team. This ensures that we address all of our customer’s questions and maintain a fair allocation of resources.

How do I request a Scorecard Debrief?

If your questions require a deep analysis, discussion of your scorecard, or the assessment process, an Analyst debrief session* can be booked. The fee for a debrief session is seven hundred fifty (750) EUR or one thousand (1,000) USD for Basic subscribers or five hundred (500) EUR or seven hundred (700) USD for Premium subscribers. One assessment debrief is included free of charge per year with a Corporate subscription. (Visit ecovadis.com/plans-pricing and click “compare plans and features” for the most up-to-date pricing).

A debrief is a one-hour web conference with an EcoVadis analyst that includes:

• Gap Analysis: detailed breakdown of your company’s score and explanation of how the provided evidence contributed to the score. 
• Performance improvement: specific explanation for score improvement according to the EcoVadis methodology (i.e., what evidence is needed to advance the score).
• EcoVadis methodology: practical explanation of our methodology with a focus on the management indicators, scoring scale, 360° Watch Findings, and supporting documents;

In addition, you can promptly provide a list of your specific items of interest for discussion and requests of trading partners (if applicable) before the meeting. After the debrief, you will receive a take-home slide deck with all the above information.

To order an assessment debrief, submit a request via the Contact Us page using the following steps:

1. When selecting a topic, click on Rate My Company.
2. Subtopic: Assessment results & scorecard.
3. Please choose Analyst to debrief request on the Select a Subject drop-down menu.

Please be aware that payment must have been received to schedule a debrief session with one of our expert analysts.

*EcoVadis is prevented from providing consultative advice or strategic guidance on implementing corrective actions to avoid conflicts of interest as a rating agency.