How can I get help with understanding my scorecard results?

There are two primary methods to better understand your scorecard results: a Scorecard Inquiry and a Session with an Analyst. 

The sessions with an Analyst are not the only way to speak with an analyst. As part of the Scorecard Inquiry process, an analyst may suggest a short call if it would be more helpful to clarify follow-up questions or address specific doubts. These calls are scheduled at the analyst’s discretion, last no longer than 30 minutes, and typically focus on one or two key questions.

Scorecard Inquiries and Sessions with an Analyst are available in the following languages: Spanish, Portuguese, French, Chinese, Italian, Japanese, German, and English. You may request your inquiry in any of these languages, and it will be assigned to a dedicated language analyst. 

Note: During peak periods, responses may be provided in English to ensure timely assistance.

Carbon Scorecard inquiries are currently offered only in English.

*Select subscription customers should contact their Account Manager directly with any questions.

You can submit an inquiry or request time with an Analyst by contacting us.

• Where can I find more information about the EcoVadis methodology?
• What is a Scorecard Inquiry?
  • What is not a valid Scorecard Inquiry?
  • Preparing to submit a Scorecard Inquiry
• How do I request a Session with an Analyst?

Where can I find more information about the EcoVadis methodology?

The EcoVadis Ratings Methodology Overview and Principles and EcoVadis CSR Ratings Scoring Principles will provide a thorough overview of the EcoVadis Rating and scoring methodology.

What is a Scorecard Inquiry?

A Scorecard Inquiry is a request for clarification about the EcoVadis methodology that extends beyond the information available in the Useful Resources. Use this service if you’re already familiar with the methodology but need clarity or guidance on a specific document or question.

What is not a valid scorecard inquiry?

•  A correction of your scorecard or request to change the score without specific points for review.
• A list or screenshot of your improvement areas or Corrective Action Plan (CAP) without any specific questions about documents or clear evidence.
• A debate about our methodology – please submit your feedback to our Customer Care team or via the year-end survey, and the feedback will be provided to our Methodology team.
• A dispute regarding a score decrease caused by the use of precise theme scores (more details here: 26.6 Use of precise theme scores to calculate the overall score | Methodology Updates Q3 2024)
• A request to consider additional documents. We do not accept new documents after the scorecard is published. Please review our Document Guide.
• Consultative questions such as: “Which Certifications should I obtain?”, “How can I improve this policy on Energy Consumption & GHGs?”, “Which reporting standard should I align my Sustainability report with?”.

Preparing to submit a Scorecard Inquiry

Before submitting a Scorecard Inquiry, please follow these steps to ensure your request is valid and that our analysts can address it efficiently.

1. Read the User Guide - Preparing Your Scorecard Inquiry (also attached at the bottom) to better orient your questions for inquiry.
2. Review resources available in Useful Resources, specifically the Document Guide and the Scoring Principles. 
3. Download your questionnaire to review the description of questionnaire options – it can help understand the requirements for specific options.
4. Cross-reference your questionnaire declarations and the documentation provided – either in the downloaded questionnaire (download instructions here), or in the ‘Analysis of your answers’ section of the scorecard.
5. Submit up to 15 specific questions in total. Sub-questions will be considered as one question. For each, indicate:
   1. Related document name (as listed in the Document Library)
   2. Page numbers
   3. Question code (e.g., ENV600, LAB100, etc).

• This is especially important if you are contesting an improvement area.

Examples of questions: 

• On questionnaire declarations: 
  • “Why was the declaration under LAB100: Employee Health & Safety rejected from the document ABC? Evidence has been provided in paragraph 2.1 on page 15”. 
• Specific questions on applying the methodology:
  • “How do Strength and Improvement Area priority levels work?” 
  • “What kinds of evidence do we need to see for specific topics (Risk assessments, Sustainable Procurement policies, etc)

If you need further clarification after the analyst's initial response, please reach out to the analyst directly within the timeframe specified in their email. Thereafter, for any additional questions after the engagement, please direct them to our Customer Care team via the Contact Us page. This ensures that we address all of our customers’ questions and maintain a fair allocation of resources.

How do I request a Session with an Analyst?

If you want to understand the key factors that impact your score, learn how to provide the right supporting evidence, and gain a deeper understanding of our methodology and scoring principles, you can book a 1-hour Session with a Sustainability Analyst.

The fee for a Session with an Analyst is 750 EUR/1000 USD for Basic and 500 EUR/700 USD for Premium. Corporate subscriptions have one free session already included.

A Session with an Analyst is a one-hour web conference with an EcoVadis Analyst centered around your platform's scorecard (for 1 rated entity only). The agenda includes:

• Scorecard Walkthrough: An in-depth review of the scorecard, focusing on the most impactful areas.
• Key Insights: Discuss key management indicators and sustainability themes identified in the analysis.
• Actionable Next Steps: Understand priority focus areas to improve performance and review useful resources.

We’ve prepared a mandatory guide (Session with an Analyst - Information Deck, also attached at the bottom) to help you get the most out of your session, so please take a moment to review it beforehand.

Preparing for your Session with an Analyst:

• Confirm your company’s qualification information (LEN, size, industry classification).
• Review your full scorecard: scores, strengths, improvement areas, ‘Analysis of your answers’, and 360 news.
• Share the deck with your team, so all participants are familiar with the content.
• Review guidance materials, including the Scoring Principles and Document Guide.
• Share your points of interest in advance, especially if you want to discuss specific methodology concepts or sustainability topics.
  • Examples of points of interest that can be addressed in this session:
    • “What are EcoVadis’ requirements to achieve a score of 75 in the Environmental Policy?”
    • Guidance on providing effective supporting documentation.
• Confirm attendees and meeting time, providing names, titles, and emails.

Our team typically needs 10 business days to prepare a customized agenda.

The session will be recorded, and AI-generated meeting notes* will be provided afterward for your reference (*Gemini notes are only available for meetings via Google Meet).

Any follow-up questions not submitted before the session should kindly be directed to your Account Manager or the Customer Care team through the Contact Us page, depending on your subscription.

To book a Session with an Analyst, please submit a request via the Contact Us page using the following steps:

1. When selecting a topic, click on Rate My Company.
2. Subtopic: Assessment results & scorecard.
3. Please choose the “Session with an analyst” request on the Select a subject drop-down menu.

Please be aware that payment must be received before scheduling a session with one of our expert analysts.

*To maintain the independence of our rating and avoid conflicts of interest, EcoVadis will not provide consultative advice or strategic guidance on implementing corrective actions.