What can I do if I have questions about my EcoVadis Scorecard?

Once your company has been assessed, and you have had time to review your scorecard, you may have some specific questions regarding the suggested improvement areas, theme scores or the EcoVadis methodology in general.

Methodology information:
The EcoVadis Ratings Methodology Overview and Principles will provide you with a thorough overview of the EcoVadis Rating and scoring methodology.

Scorecard inquiries:
EcoVadis offers answers to scorecard inquiries free of charge. Submit your scorecard questions via the Contact Us page by following the steps below:

1. Go to https://getsupport.ecovadis.com.
2. When selecting a topic, click on Rate My Company.
3. Then, you’ll be asked to choose a subtopic. Please click on Assessment results & scorecard.
4. Under the Select a Subject drop-down menu, please select Understanding scorecard results.

 Your questions will be forwarded to our sustainability analyst team, who will prepare the answers to your questions and respond directly within ten (10) working days.

Scorecard debrief:
If you require more information, you can purchase an assessment debrief. A debrief consists of a one-hour web conference with an EcoVadis sustainability analyst to discuss the following topics:
- EcoVadis sustainability methodology: explanation of the EcoVadis methodology with a focus on the methodology indicators, scoring scale, 360° Watch Findings and supporting documents;
- Performance overview: detailed overview of your company’s sustainability performance, focusing on strengths and improvement areas;
- Sustainability performance improvement: key points for improvement, focusing on specific requests of trading partners (if applicable).
In addition to the topics listed above, you can provide a list of your own specific items of interest for discussion. Your list should be sent to the EcoVadis team in a timely manner before the web conference.

The fee for an assessment debrief is seven hundred fifty (750) EUR or one thousand (1,000) USD for Basic subscribers or five hundred (500) EUR or seven hundred (700) USD for Premium subscribers. One assessment debrief is available free of charge with a Corporate subscription. (Visit ecovadis.com/plans-pricing and click “compare plans and features” for the most up-to-date pricing). To order an assessment debrief, submit a request via the Contact Us page by following the steps below:

1. When selecting a topic, click on Rate My Company.
2. Subtopic: Assessment results & scorecard.
3. On the Select a Subject drop-down menu, please select Analyst debrief request.

*Please note that in order to avoid conflicts of interest as a rating agency, EcoVadis is prevented from providing consultative advice or strategic guidance on how to implement corrective actions.