How to cancel my company's subscription?

We’re sorry to hear that you’re considering canceling your EcoVadis subscription.

Sustainability is becoming increasingly important to trading partners, investors, consumers, and employees. Maintaining visibility over your company’s sustainability performance is essential for staying competitive and meeting growing expectations.

Even if your trading partner does not require an assessment this year, keeping your EcoVadis subscription helps you stay ahead of the evolving sustainability standards, attract new business opportunities, and protect your brand reputation.

📈Did you know?

Companies that complete their assessment every year improve their scores by 30% on average compared to those reassessed only every three years. With sustainability standards evolving rapidly, regular evaluations help you avoid falling behind.

Your subscription includes the following:

• Annual Assessment. Tailored to your company’s size, industry, and location, covering four themes: Environment, Labour & Human Rights, Ethics, and Sustainable Procurement.
• Unlimited Sharing. Share your score within the EcoVadis Network. Premium subscribers can also share externally (e.g., on the company’s website, social media, or RFPs). You can learn more about sharing your performance in the Help Center or access our Communications Kit for Rated Companies for ready-to-use templates.
  
• Benchmark Insights. Compare your performance against industry peers.
• Corrective Action Plan. Implement improvements and communicate progress to your trading partners.
• Carbon Scorecard. Support your company’s decarbonization journey.
• Performance Metrics. Report key sustainability indicators like energy use, GHG emissions, and waste production.
• EcoVadis Academy. Access e-learning courses on sustainability management, policy development, and reporting.

Tip: We also offer discounts for long-term subscriptions. Learn more about Enterprise Solutions.

How to cancel your subscription

You can cancel your subscription at any time directly from the EcoVadis platform. The cancellation will take effect at the end of your current subscription period. For example, if you cancel three months before renewal, you’ll keep full access until the subscription expires on the date shown on the platform.

To cancel:

1. Go to www.ecovadis-survey.com/app/.
2. Log in with your email and password (use the “Forgot password” if needed).
3. Click the user icon (top right corner) and select Subscription & Billing.

4. Select Manage Subscription.
   
   
5. Click Cancel your subscription at the bottom left of the page.

6. You’ll be asked to select a reason for canceling and may leave optional feedback to help us improve EcoVadis services.

Need help? You can also cancel with the help of Eva, our in-platform assistant:

1. Log in at www.ecovadis-survey.com/app/.
2. Click the question mark icon in the bottom left corner.
3. Search or select a cancellation topic for step-by-step guidance.
   

Important notes

• Cancellation applies to your entire company account. All company users will lose access at the next renewal.

• According to our Terms & Conditions, subscriptions renew automatically unless canceled before the renewal date displayed on the platform. 

• If you don’t cancel before the renewal date, we can’t cancel the invoice.

Changed your mind? Restore your subscription.

If you decide to keep your subscription before the renewal date, simply go to Subscription & Billing and click Restore subscription.

If you have any questions, don’t hesitate to contact us.

We appreciate your time with EcoVadis and hope to welcome you back in the future.