What should I do if I’m stuck in a course, can’t complete a chapter, or can’t move to the next one?

If you encounter technical issues while navigating a course, try the following troubleshooting steps:

• Refresh the page. The issue may be temporary and resolved by reloading the page.

• Clear your cache and cookies. In your browser settings, clear cache and cookies to fix possible display or loading errors.

• Try a different browser. Switching to another browser can help identify if the issue is browser-specific.

If the problem persists after trying these steps, please contact EcoVadis Support and include the following details to help us investigate:

• Your username and email address.

• The course name and specific chapter where the issue occurred.