How can I contact EcoVadis Customer Care for help?

Looking for technical help with EcoVadis? This page will help you understand the types of questions our EcoVadis Customer Care team can assist with, the resources available to you, and how to contact us.

If you need further guidance or additional information on using your EcoVadis account and its features, you have the following options:

EcoVadis Help Center

Our Help Center offers detailed articles and resources to guide you through every stage of the assessment process. Get immediate answers, where you can access tutorials and videos, overviews and step-by-step instructions.

You can access it at support.ecovadis.com or via the user drop-down menu at the top right on your platform.

Contact our Support team

If you can't find the answer you need in the Help Center, you can reach out to our support team by submitting a request. The form is also available at the top right part of any page on our Help Center.

Please choose the option that best matches your issue and provide as much detail as possible about your request, including your company details and any relevant screenshots or documents. Our next available agent will be happy to assist you. 

Some examples of queries and requests that we can help you with:

• Questions about features and functionality;
• Changes to your scope of assessment;
• Country-specific payment supporting documents not already available in our Payment Supporting Documents section;
• Troubleshooting and escalating issues to EcoVadis engineers;
• Clarifying EcoVadis’s product logic where it is not covered by EcoVadis’s Help Center or appears to diverge from it;
• Passing along product feedback.

Before you contact Support

We value your time! In our experience, most support issues can be resolved by finding the right article in our Help Center. Therefore, before contacting EcoVadis Support, we recommend the following two steps:

• Use the search function: check our Help Center to see if there is an article that answers your question.
• Review the troubleshooting section: for technical issues, look in the Troubleshooting or Access & Settings section for solutions to common problems.