How to contact EcoVadis Support

Looking for help with EcoVadis? This article covers every way to reach us, how to get the fastest answer, and how to check on a request once you've sent it.

Start with the Help Center

Our Help Center offers detailed articles and resources to guide you through every stage of the assessment process. Access it at support.ecovadis.com or via the user drop-down menu at the top right of your platform.

Ask Lumi, our virtual assistant

Lumi is our AI-powered virtual assistant on the Help Center, available to signed-in users in the bottom right corner of the page. Lumi draws on our Help Center articles to give instant, context-aware answers, and supports the same range of languages as the EV10 platform.

For complex questions or issues that need a person, Lumi automatically opens a support case on your behalf and asks a series of relevant questions upfront, so our Support team has what they need without you having to repeat yourself.

Submit a request to our Customer Care team

If you can't find the answer you need in the Help Center or from Lumi, submit a request. The form is also available at the top right of any Help Center page.

Choose the option that best matches your issue and include as much detail as possible, including your company details and any relevant screenshots or documents.

Our Customer Care team can help with:

  • Questions about features and functionality
  • Registration questions
  • Assessment process support (questionnaire content, supporting documents, scorecard results, Corrective Action Plan)
  • Invoice and payment questions 
  • Login issues and questions
  • Questions about scorecard sharing 
  • Other questions related to your journey with EcoVadis 

Before you contact us

Most support issues can be resolved by finding the right article in our Help Center. Before reaching out, we recommend:

  • Using the Help Center's search function to check whether an article already answers your question;
  • Reviewing the Technical Assistance or Access & Settings sections for solutions to common technical problems, like login issues.