My trading partner told me they completed the assessment but I can't see their score?

Your trading partner may have completed their assessment under a different scope to the one you have on your EcoVadis platform. Check with your contact what the scope of their assessment was, and, if possible, request the exact entity name from your contact. You can then search for this entity using the directory feature in your EcoVadis platform. Once you find the correct entity, invite the trading partner to share their scorecard with you.