How to Update Your Billing Information

Keep your billing details up to date to make sure your invoices are issued correctly and delivered without delays. This article explains what you can update and how to do it via self-service in your EcoVadis account.

What you can update

Your billing information is divided into two sections: Company information and Billing contact.

Company information

  • Legal entity name:  your company name as legally registered;

  • Address: your billing address (street, city, postal code, country);

  • VAT: your tax identification number;

If you are a French customer impacted by the France e-invoicing reform, SIREN, SIRET and Electronic Invoice Address are mandatory. 

Billing contact

The Billing contact is the person who receives all invoice-related communications from EcoVadis. Keep this information up to date to make sure the right person is notified.

  • Contact name:  the name of the person responsible for billing;

  • Email: the email address where invoices and billing notifications are sent;

  • Phone:  contact number

  • Email language preference: the language for billing communications.

How to update your billing information

Both sections are updated separately. Follow the steps below for each.

Update Company information or Billing contact

  1. Log in to your EcoVadis account at ecovadis.com;

  2. Go to Subscription & Billing from your account menu;

  3. Under Billing information, click Edit next to Company information or Billing contact

  4. Update the relevant fields;

  5. Click Save.

Your changes will apply to the next invoice generated. If an invoice has already been issued with incorrect information, please update your details in the portal and contact us via get.support so we can issue a corrected invoice for you.

Need help?

If you cannot update your information via self-service, contact our Support Team via get.support.