Updating your account's primary contact

If the person who manages your company's EcoVadis account leaves, it's important to update who we have on file so your subscription and assessments stay on track. This article explains what a primary contact is and how to change it.

In this article:

• What a primary contact is
• Updating your primary contact when they leave

What a primary contact is

Your primary contact is the person who manages your company's EcoVadis account. They're the main point of contact for subscription management, business inquiries, current and previous assessments — not just your most recent one. This is different from an assessment contact, who a requesting company gives us specifically to receive inquiries about your most recent assessment.

You don't set your primary contact directly — it's determined from our records and is usually the person your trading partner has indicated as the decision-maker for your account.

Updating your primary contact when they leave

Because the primary contact comes from our records rather than a setting you control yourself, you can't change it directly on the platform. If your primary contact has left the company, contact us and let us know who should take over. We'll update our records accordingly.

If you also need to update the assessment contact for a specific trading partner relationship, you can request that the same way — just let us know which contact needs to change and who the new contact should be.