Reassessment triggers and troubleshooting a missing or delayed questionnaire

This article covers the timing rules behind when you can trigger a reassessment, why your due date might not match what you expected, and what to do if a reassessment questionnaire you requested hasn't shown up yet.

Is there a minimum gap between assessments?

There's no separate "minimum gap" rule on top of your scorecard's validity. Your EcoVadis scorecard is valid for 12 months from its publication date, and that validity period is what governs timing:

• A trading partner can send you a reassessment request up to 3 months before your scorecard expires, or at any point after it has expired.
• You can start a reassessment yourself at any time using an available assessment credit — you don't have to wait for your scorecard to expire.
• Each subscription year includes one assessment credit, which must be used within that subscription period (it doesn't carry over and is forfeited if unused).

If you want to reassess more than once within the same subscription period — for example, to reflect improvements sooner than your annual cycle — you can purchase an additional assessment. The fee is 50% of your plan's annual subscription price (Basic, Premium, or Corporate plan) — check current prices at ecovadis.com/plans-pricing. Purchasing an additional assessment doesn't extend your subscription; that credit still has to be used before your subscription renews.

So the honest answer to "when exactly can I trigger my next one" is: as soon as you have a credit available and want to use it — there isn't a fixed number of months you're required to wait.

Why your reassessment due date might not match your scorecard's publication date

The 12-month validity clock starts from your scorecard's publication date — the date your results were issued — not from the date you submitted your questionnaire. Because analysis takes time after submission, the publication date is always later than your submission date, so a due date calculated from your publication date will land later than one calculated from when you hit "submit."

You can check your exact validity date at any time: go to My Performance on your platform, and the validity date is shown next to the publication date on the Scorecard tab.

Your reassessment questionnaire hasn't appeared yet — what to check

After you start a reassessment (via Subscription & Billing > Start reassessment, or after a trading partner's purchased reassessment request), the questionnaire is made available within 5 business days. You'll be asked to confirm your company's current employee range, and your primary contact receives an email once the new questionnaire is ready.

If it's been 5 business days and you still don't see it:

• Confirm you actually have an available assessment credit under Subscription & Billing — a reassessment can't be finalized without one.
• Check that you're logged in as, or checking with, your company's primary contact — that's who receives the "questionnaire ready" notification.
• If both of those check out and the questionnaire still isn't there, contact EcoVadis Customer Care with your legal entity name so we can check what's happening on your account.