LAST UPDATE: December 5, 2023
Dear EcoVadis Customer,
We are experiencing a high volume of requests. As a result, you may experience delays in our reply. Our current response time is at 3 business days.
For scorecard inquiries requests, please note that the processing times may be longer than the current response time. No scorecard debriefs will be offered until January 2024. Therefore, please plan accordingly if you plan to get an Analyst debrief session. The Customer Care agent in charge of your case will work with you to set the expectations.
We are very sorry for any inconvenience this may have caused you. Rest assured, we will answer your question as soon as possible. Alternatively, you can find the most valuable resources on our Help Centre at support.ecovadis.com.
We appreciate your understanding and appreciate your patience.