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EcoVadis Help Center
Process & Scope
What is the aim of the assessment?
I've been asked by my client to be assessed by EcoVadis, what is the first step?
I want to be assessed by EcoVadis for my own benefit, what is the first step?
What is the scope of the assessment?
Can I change the scope of my assessment?
Will EcoVadis conduct an on-site audit my company as part of the CSR evaluation?
Why do I have to register?
How long does it take to register?
Do I have to pay to register?
Can I review the questionnaire before registering?
How do I choose the ISIC category of my company?
What if I cannot provide a VAT number?
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Filling the Questionnaire
What should I prepare to complete the questionnaire?
How long does it take to fill in the questionnaire?
How to navigate through the questionnaire?
Do I have to answer the entire questionnaire in one session?
Why do some of my questions already have a response?
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Documents & Links
What is a supporting document?
Why am I requested to add documents?
What type of supporting documents can I provide?
What are the requirements for the documentation to be considered relevant?
How do I know if my document is still valid?
How can I make sure my document is in a right format?
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Access & Settings
How do I access the questionnaire platform?
I cannot access my account, how can I request a new password?
How can I invite other colleagues to participate in the questionnaire?
How do I manage language settings?
Why doesn't the questionnaire appear when I click on the ‘Enter Survey’ button?
Why have some of the questions disappeared?
Why are some parts of the questionnaire locked?
Why are the questions online different to the questions in the version that I have exported?
What should I do if I encounter an Oops message or a bug in the questionnaire platform?