The Network tab in the platform is your go-to place for viewing, managing and interacting with your network of trading partners. This tab allows you to view the scores of your trading partners who have completed the assessment, review an overview of the sustainability performance of your network, view the assessment status’ of your trading partners and more. While engaging with this tab, you may develop some common queries; this article seeks to answer those frequently asked questions.
- How do I update a trading partner’s contact for the assessment and corrective action plan?
- My trading partner is in ‘Action Required’, but they haven't missed a deadline. Why are they in this status?
- Why do I see duplicate entries for the same trading partner?
- My trading partner told me they completed the assessment, but I can't see their score. Why is this?
How do I update a trading partner’s contact for the assessment and corrective action plan?
To make changes to the contact for the assessment and Corrective Action Plan of your trading partners, you may request this by contacting us. In your message, please include the legal entity name of your trading partner as it appears on the EcoVadis platform. You will also need to provide the below details for the contact you are looking to update:
- Full name
- Email address
- Phone number with area/ country code
My trading partner is in ‘Action Required’, but they haven't missed a deadline. Why are they in this status?
The ‘Action Required’ status is an indication that despite EcoVadis’ best efforts, your trading partner has not completed their questionnaire. As such, EcoVadis requires your assistance as the relationship owner in taking action - a phone call, email or meeting - to emphasize the importance of the EcoVadis assessment for your continued business relationship.
The action required email and notification is triggered for multiple reasons, including but not limited to missed deadlines, undeliverable emails due to incorrect or deactivated email addresses or the need for confirmation from you by your trading partner before they proceed with the assessment.
Why do I see duplicate entries for the same trading partner?
If a trading partner was invited to go through the assessment process more than once and has a ‘declined’ status during the registration for one of the requests, you may see two entries for this trading partner. In this case, you may archive the declined company on the platform.
Learn how to set the declined companies to "Archived" with Eva, your personal in-platform assistant.
To begin a guided tour with Eva:
- Go to www.ecovadis-survey.com/app/.
- Log in using your username (your email address) and password. A "forgot password" link is also available on the login page.
- Click on the question mark icon in the bottom left corner.
- Select your question from the list or type your question into the search bar.
My trading partner told me they completed the assessment, but I can't see their score. Why is this?
Your trading partner may have completed their assessment under a different scope than the one you have on your EcoVadis platform. An example of this could be a company choosing to complete the assessment at the parent company level as opposed to the specific site that you are trading with. You may check with your contact to confirm what the scope of their assessment was, and if possible, request the exact entity name from your contact. You can then search for this entity using the ‘Directory’ feature in your EcoVadis platform. Once you find the correct entity, you may invite the trading partner to share their scorecard with you.