How are Worker Voice Survey and Worker Voice Connect results integrated into my scorecard?

For subscribing suppliers, Worker Voice Survey and Worker Voice Connect insights are integrated into the EcoVadis Ratings assessment to provide visibility into how effectively labor practices are implemented on site, thereby complementing company-provided documentation.

Worker Voice Survey

“Confirmed by Worker Voice Survey” Tag on scorecard strengths: When workers responding to the Worker Voice Survey confirm the implementation of specific measures on-site, the Ratings scorecard displays a “Confirmed by Worker Voice Survey” tag next to the relevant Strength. This tag provides visibility on worker verification of implementation of key actions and is informational only; it does not affect the score.

For Group assessments, the confirmation tag is displayed next to a Strength only when all Worker Voice Survey-participating sites confirm the action. The tag is not displayed if any Worker Voice-participating site meets the threshold to reject the action’s implementation.

“Third-party Worker Voice Survey” Action: The Worker Voice Survey can be used as valid evidence for the “Third-party worker voice survey” measure under the Working Conditions criterion.

Worker Voice Connect

A company’s Worker Voice Connect performance is reflected on its Ratings scorecard through informational (unscored) Strengths or Improvement Areas on the quality of grievance mechanism implementation:

• The Strength “Company remediates a majority of workers’ grievances” is shown when data indicates that grievances are effectively addressed.

• The Improvement Area “At least one site with no grievance reports, implying implementation issues or worker disincentives” is shown when data indicates gaps in the implementation of grievance mechanisms.

For Group assessments, a Strength is assigned only when all participating sites meet the requirements, while an Improvement Area is assigned when at least one Medium- or Large-size participating site has an Improvement Area activated.

No information about the content of grievances is displayed on the scorecard.

1. Where can a participating supplier view their Worker Voice insights?

Participating suppliers can view Worker Voice Survey and Worker Voice Connect insights on their Ratings scorecard and the Worker Voice Platform.

Ratings Scorecard 

Worker Voice Survey:

• “Confirmed by Worker Voice Survey” Tags next to Labor & Human Rights actions that have been confirmed by the last worker voice survey results

• “Third-party Worker Voice Survey” strength under the Working Conditions criterion.

Worker Voice Connect:

•  Strength and Improvement Area are located under the 360 Watch Indicator.

Worker Voice Platform

See the Help Center article on Worker Voice Data Visualization for more information.

2. Who can view the Worker Voice insights on a supplier’s Ratings Scorecard?

All buyers (regardless of Worker Voice subscription status) can view:

• Worker Voice Survey confirmation tags displayed next to each corresponding Strength

• Worker Voice Connect Strengths and Improvement Areas displayed under the 360° Watch indicator

Subscribing clients can access (in addition to the Ratings scorecard insights): 

• The Worker Voice dashboard, which visualizes anonymized, aggregated survey results and worker demographics from all implemented sites and provides downloadable reports for deeper supply chain insights.

3. What are the benefits of Worker Voice integration into Ratings?

The integration of Worker Voice Survey and Worker Voice Connect insights into the Ratings assessment provides visibility into the quality of labor protections and practices, adding value for companies in several ways:

For suppliers:

• Higher credibility of implementation of specific labor actions through worker-verified tags displayed on the scorecard

• Visibility into how grievance mechanism channels are functioning, reflected through Strengths and Improvement Areas

• Clear signals to help prioritize improvement actions and support continuous enhancement of labor and human rights management

• Access to the Worker Voice platform, where they can view data visualizations showing participant numbers and demographics 

For buyers:

• Access to worker insights on supplier labor practices

• Visibility into the quality of implementation of grievance mechanisms of suppliers to support monitoring and risk identification

• More reliable inputs for evaluating supplier performance and potential labor risks